Returns & Exchanges
Our guidelines for returning or exchanging products purchased from Neviya Fashions.
Last Updated · 1 September 20261. Return Eligibility
Products may be eligible for return or exchange if:
- The wrong product was delivered
- The product arrived damaged
- The product has a manufacturing defect
- The product does not match the confirmed order
Customers must contact us within [X days] of receiving the order.
2. Product Condition
Returned products must be:
- Unused
- Unwashed
- Unaltered
- In original packaging
- Accompanied by required tags and accessories
3. Non-Returnable Products
Products that may not be eligible for return include:
- Customized products
- Altered products
- Products damaged after delivery
- Products without original packaging or tags
- [Other exclusions specified by the business]
4. How to Request a Return
Contact us through [Email / WhatsApp].
Provide your order number and relevant details.
Share photographs or videos if requested.
Our team will review your request.
If approved, we will provide return instructions.
5. Exchanges
Exchange requests are subject to product availability and the applicable return conditions.
6. Refunds
Once an eligible returned product has been received and inspected, the applicable refund will be processed according to our Cancellation & Refund Policy.
7. Contact Us
For return or exchange assistance:
Email: support@neviyafashions.com [Customer Support Email]
