Cancellation & Refund
Our cancellation and refund guidelines for orders placed through Neviya Fashions.
Last Updated · 1 September 20261. Order Cancellation
Customers may request cancellation of an order by contacting us at [Email / WhatsApp] before the order has been shipped.
Once an order has been dispatched, cancellation may no longer be possible.
2. Refunds
If a refund is approved, the amount will generally be processed through the original payment method where applicable.
Refund processing times may depend on the payment provider or bank.
3. Failed Payments
If your payment has been deducted but your order was not successfully created, please contact us with your transaction details.
After verification, we will initiate the appropriate resolution.
4. Refund Timeline
Approved refunds will generally be processed within [X business days].
The time required for the amount to reflect in your account may vary depending on your bank or payment provider.
5. Non-Refundable Situations
Refunds may not be available in situations including:
- Products damaged due to customer misuse
- Products returned outside the permitted return period
- Products that have been altered or used
- [Other exclusions specified by the business]
6. Contact Us
For cancellation or refund assistance:
Email: support@neviyafashions.com [Customer Support Email]
